The Benefit of Screenshots in Communication | Iconize Your Clickthrough Rate

Icons Increase Clickthrough Rate

I use quite a lot of screenshots when blogging as I find the old saying “A picture is worth a thousand words” very appropriate.
Michel Fortin also pointed out in his top plugins and blogging tips article today how graphic icons with each post help with clickthrough . He has been using eye tracking software to prove it, and is a fanatical tester.

No Excerpts = Less Comments?

This concept just came to me while writing this post, maybe I will write about it again tomorrow in more detail.

I use full content on the front page currently because I like the idea of having my cupboard open to encourage people to read what I have written, like it, and thus subscribe.

The vast majority of my readers are via subscription, thus when they click through, they read the single permalink page, which has a comment box.

I do however get a large amount of casual traffic. If they click through to the front page, and get to read 10 articles, they are less inclined to read the comments on a post, where typically on my best content, there is a lot more discussion, that often is worth more than the original post.

Maybe there is a measurable benefit in only showing excerpts in increased comments from more casual readers, and readers on their 2nd page view. They wouldn’t have to take an additional action to place a comment.

The problem is in testing this you introduce more variables, because you might get more or less subscribers by showing less content.

Enough of the wandering mind…

Pictures in Communication

I have had a few people mention that my pages don’t look quite right. I had done a number of tests using both Firefox and Internet explorer, and had continued to do so. Some things aren’t perfect under Internet Explorer, but I am not a designer so I will have to live with them and tweak things as they go.

I was shocked when I saw this

Michel dropped me an email today with a screenshot attached (I have reduced it in size)

Digg Button Broken

I think Michel might be using Internet Explorer, I primarily use Firefox, and only check things on IE typically when I am playing with page layout. I didn’t think about how a plugin might break under a different browser.

This is how this looks under Firefox

Digg Button Under Firefox

By communicating with a picture, I was able to fix the problem in about 2 minutes by simply switching off the plugin and clearing my cache.

As a p.s. I think both me and Michel use a little tool called SnagIt for grabbing quick screenshots. I am not an affiliate in any way, and I still find bugs with it (scrolling pages never seems to work), but find what it does do very useful.

Share
This entry was posted in blogging tips and tagged , , , , , , , , , . Bookmark the permalink . Both comments and trackbacks are currently closed.

6 Comments

  1. Michel Fortin (6 comments.)
    Posted April 1, 2007 at 7:46 pm | Permalink

    Completely agree. SnagIt (and Camtasia) are great tools for communicating. I use it all the time when I outsource, such as, for example, when I have researchers work on copy drafts. But they also help greatly in discovering errors. For example, one of my students did it with me:

    http://www.michelfortin.com/take-advantage-of-my-mistake/

    (Please delete the link, Andy, if inappropriate.)

    He recorded his inability to purchase a service from me, and I instantly knew what the problem was. I highly recommend SnagIt and Camtasia. Both are from TechSmith.com.

  2. James D Kirk (24 comments.)
    Posted April 1, 2007 at 9:05 pm | Permalink

    You got me turned onto SnagIt Andy, and I bought myself a copy and one for my business partner. That’s how much I like that program. And I’ve used the scroll feature a couple of times to great success. Have you upgraded to their latest version???

  3. Andy Beard (1946 comments.)
    Posted April 1, 2007 at 9:42 pm | Permalink

    Michel you can drop links here as often and in as great a quantity as you like, I am sure they are all relevant.

    I am now in the process of upgrading to 8.2.2 but maybe the problem is I use it in Firefox using their Firefox plugin. Maybe there is a conflict with something I am running.

    I can do a manual area scroll, but that is also horribly slow.
    One screenshot of a blog post plus about 20 comments I recently grabbed took 5 minutes to scroll down the page using the area scroll.

  4. jf.sellsius (1 comments.)
    Posted April 5, 2007 at 4:27 am | Permalink

    I agree that screenshot communication is very effective in problem solving—sure beats writing a thousand words. I have loved using FastStoneCapture as a screenshot and resizing tool. I especially like that it floats on your desktop for easy access.

    http://tinyurl.com/22uyzv

  5. gayapink
    Posted August 1, 2009 at 4:57 pm | Permalink

    keep rocking…….!!!!!!!

  6. gayapink
    Posted August 1, 2009 at 4:57 pm | Permalink

    I bought myself a copy and one for my business partner. That's how much I like that program.



  • uQast Charter Member Launch

    uqast
    Affordable Subscription available

    50% OFF Limited Time

    Contact me if you have any questions at all about uQast - I am the Product Manager and have been working on the platform for the last 15 months.